Job Purpose 

As the first point of contact for all IT support queries you will be work with a variety of users to resolve or escalate their technical issues in a prompt and professional manner. 

Responsibilities & Duties 

• Respond to user software or hardware queries via email or phone. 
• After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary.
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. 
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. 
• Maintain a strong customer focus at all times. 

Skills / Experience / Qualifications 

• Educational Requirements – GCSE/A Levels/Degree  (as per company minimum requirements)
• Prior experience within a support focused role, ideally dealing with a technical product or service. 
• Ability to problem solve within a technical environment. 
• Strong communication skills. 
• Strong customer service approach and team player. 
• Strong work ethic and ability to work in dynamic work environment. 

Salary Range 

Kent – £18K to £24K

London – £25K to £33K

Other Job Titles 

• Helpdesk Analyst 
• Technical Support Engineer 
• Technical Support Analyst 

Should you require any support recruiting for the above role then please do not hesitate to contact John Adams on 07881 623119 or John@careerz.co.uk