Privacy Policy.

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Last Updated: 14.08.25

Introduction

At Careerz ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our career coaching services, visit our website, or interact with us in any way.

We are the data controller for the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

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Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Name, email address, phone number, and postal address

• CV, resume, and career history details

• Educational background and qualifications

• Professional goals and career objectives

• Employment history and references

• Assessment results and psychometric test outcomes

• Payment and billing information

• National Insurance number (if required for employment services)

• Communication preferences

Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

• IP address and device information

• Browser type and version

• Pages visited and time spent on our website

• Referring website information

• Cookies and similar tracking technologies

Session and Coaching Information

During our coaching sessions, we may collect:

• Session notes and progress tracking

• Goal-setting documentation

• Action plans and follow-up items

• Feedback and evaluation responses

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract Performance: To provide our career coaching services and fulfill our contractual obligations to you

• Legitimate Interests: To improve our services, communicate about our offerings, and protect our business interests

• Consent: For marketing communications and non-essential cookies (where you have given explicit consent)

• Legal Obligation: To comply with UK legal requirements, including tax and employment law

How We Use Your Information

We use your personal information to:

• Provide personalised career coaching services

• Develop and implement career development plans

• Communicate with you about appointments, progress, and services

• Process payments and manage billing

• Improve our services and develop new offerings

• Send relevant resources, articles, and updates (with your consent)

• Comply with legal obligations under UK law

• Protect our rights and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers within the UK or EEA who assist us in:

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• Payment processing (e.g., Stripe, PayPal)

• Scheduling and calendar management

• Email marketing platforms (with your consent)

• Website hosting and maintenance

• Cloud storage and backup services

• Video conferencing platforms (e.g., Zoom, Microsoft Teams)

All service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

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Legal Requirements

We may disclose your information when required by UK law or to:

• Comply with legal processes or requests from UK authorities

• Protect our rights, property, or safety

• Prevent fraud or illegal activities

• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to this Privacy Policy and UK data protection requirements.

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International Transfers

Where we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK Government

• Standard Contractual Clauses approved by UK authorities

• Certification schemes recognised under UK law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption (AES-256 standard)

• Multi-factor authentication

• Regular security assessments and penetration testing

• Staff training on data protection

• Secure file storage systems

• Regular data backups with encryption

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information in accordance with UK legal requirements and our legitimate business interests:

• Active clients: For the duration of our coaching relationship

• Former clients: Up to 7 years after completion of services (for tax and legal compliance)

• Marketing data: Until you withdraw consent or for 3 years from last engagement

• Website analytics: 26 months from collection

We will delete or anonymise your data when it is no longer needed, unless we are required by law to retain it longer.

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Your Rights Under UK GDPR

You have the following rights regarding your personal information:

Right of Access

• Request access to your personal information

• Receive a copy of your data we hold

Right to Rectification

• Correct inaccurate or incomplete information

• Update your contact details and preferences

Right to Erasure ('Right to be Forgotten')

• Request deletion of your personal information (subject to legal retention requirements)

Right to Restrict Processing

• Limit how we use your data in certain circumstances

Right to Data Portability

• Receive your data in a structured, commonly used format

• Transfer your data to another service provider

Right to Object

• Object to processing based on legitimate interests

• Opt out of direct marketing at any time

Rights Related to Automated Decision-Making

• We do not use automated decision-making or profiling that significantly affects you

To exercise these rights, please contact us using the information provided below. We will respond within one month of receiving your request.

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Cookies and Tracking Technologies

Our website uses cookies and similar technologies. We categorise our cookies as:

Strictly Necessary Cookies

These are essential for the website to function and cannot be switched off.

Performance Cookies

These help us understand how visitors use our website (e.g., Google Analytics).

Functional Cookies

These enable enhanced functionality and personalisation.

Marketing Cookies

These track visitors across websites to display relevant advertisements (used only with your consent).

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Marketing Communications

We may send you marketing communications about our services if:

• You have given explicit consent, or

• You are an existing client and we are marketing similar services (soft opt-in)

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email

• Contacting us directly

• Updating your preferences in your account settings

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website

• Sending an email notification for significant changes

• Providing notice during your next coaching session

Contact Information and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Careerz

• Email: john@careerz.co.uk

• Phone: 07881 623119

• Address: Canterbury, Kent

• Website: www.careerz.co.uk

Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at: john@careerz.co.uk

Right to Complain

You have the right to make a complaint to the Information Commissioner's Office (ICO) if you are concerned about how we process your personal data:

Information Commissioner's Office

• Website: www.ico.org.uk

• Phone: 0303 123 1113

• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

This Privacy Policy is effective as of 14.08.25 and governs the collection and use of information by Careerz in accordance with UK data protection legislation.